Case Study: Leading UK Finance Lender

How a Property & Bridging Finance Lender Transformed Their Deal Pipeline: From Hours of Admin to 30-Second Loan Profiles

The Challenge

✓ Critical blind spots: No real-time view of the pipeline; weekly reports became manual scrambles.

✓ Costly “dropped balls”: Email handoffs between underwriting and legal caused delays and confusion.

 ✓ Double-entry time sink: Skilled people re-keyed the same data across systems.

✓ High-stress compliance: No single source of truth made FCA audit prep a fire drill.

Our Approach: Process Optimisation, Not Software Replacement

A disruptive overhaul wasn’t an option. We built a pragmatic central hub around the tools the team already used—prioritising data integrity, continuity, and speed.

Solution #1 — Rapid Loan Profiling

We replaced a sprawling spreadsheet with a robust calculator and side-by-side scenario modelling.

What took hours now takes ~30 seconds; underwriters give accurate answers instantly.

Solution #2 — Digital Onboarding

Smart, role-aware forms collect only what each party must provide, with Stripe for fees and DocuSign for e-signature.

Friction removed; deals start faster with fewer back-and-forths.

Solution #3 — 360° Pipeline View

A single real-time dashboard shows every deal, stage, and owner.

Leadership manages capacity proactively; weekly meetings shift from data-collecting to decision-making.

Solution #4 — Seamless Handoffs

One-click task assignment and ownership at every stage.

The “who has the ball?” problem disappears; momentum is maintained.

Solution #5 — Document Hub

All deal documents live in one secure, searchable place.

Audit-ready by default; no more hunting for files.

The Outcome: Time Back, Fewer Mistakes, and the Confidence to Scale

✓ Hundreds of hours reclaimed. Less manual admin, duplicate entry, and chasing info—freeing underwriters for high-value work.
✓ Dramatically fewer errors. Automated checks and no re-keying mean greater accuracy and lower risk.
✓ Accelerated deal velocity. Smoother handoffs and zero communication gaps reduced time from enquiry to completion.
✓ Data-driven leadership. Real-time visibility to identify bottlenecks and make strategic, evidence-based decisions.

Is Operational Drag Slowing Your Business Down?

If your team is tangled in spreadsheets, wasting time on double-entry, or dropping the ball on handoffs, it’s costing you more than frustration—it’s costing you growth.

Let’s have a practical, 20-minute chat about one specific process that’s causing headaches. No jargon. No hard sell. Just a straightforward plan to get your team’s time back.

Get In Touch

Whether you have a specific project in mind or would like to find out more about how we might be able to support your business, we'd love to talk.